How can we help you?

At B.me we do not choose the cheapest, but the best for your skin .

Our shots are:

• Liquid and immediately absorbable (no powders or pills)
• One daily dose per ampoule , so no oxidation or contamination occurs
• Produced in Belgium according to the strictest quality standards
• Formulated with high-quality active ingredients in effective dosages

We strive to get your order to you as soon as possible! Shipping within the Benelux usually takes 1-3 business days.

We currently ship to Belgium, the Netherlands and Luxembourg (Benelux). We are excited about expanding to other countries soon, so stay tuned!

Shipping is free for orders over €49. For subscriptions, shipping is always free, regardless of the order amount.

Once your purchase is confirmed, you will receive an email with a link to track your shipment. If you do not receive the email, please contact us at hi@bmeskin.com.

In addition, you can always find the status of your order in your account under the 'Purchases' tab.

If your order has not arrived within the expected delivery time, please contact us at hi@bmeskin.com and include the following information:

• Your order number
• The name or email address used when placing the order

We will investigate the problem and ensure that your B.me products are delivered to you as soon as possible.

At B.me we strive to make your shopping experience as smooth as possible. We accept the following payment methods:

• Credit and debit cards: Visa,
• MasterCard and American Express
• Bancontact
• iDEAL
• Apple Pay
• Google Pay

Regardless of your payment choice, we ensure a very secure checkout process.

After placing your order you will receive a confirmation email with all the details.

If you did not receive this email, your order may not have gone through. In that case, please contact us at hi@bmeskin.com for assistance.

Unfortunately, it is not possible to cancel or change an order after it has been confirmed.

• For a 4-week subscription you can make changes after the second delivery.
• One-time purchases cannot be cancelled, but you can return the product. We charge €6.95 for returns.

Read more about returning products at the bottom of this page.

If you need an invoice, you can easily download it via your account. Go to 'My purchases' , and there you will find the invoice for your order.

If you have any issues or questions, please feel free to contact us at hi@bmeskin.com and we will be happy to help you.

Yes, you can return unopened products within the standard EU return period of 14 days, as we work with food products.

To request a return, please contact us at hi@bmeskin.com . We charge €6.95 for return shipping. After your request, you will receive a return label and clear return instructions from us.

Once we have received and inspected your return, we will refund the amount via the original payment method. Please note that the return costs are for the customer and will be deducted from the amount to be refunded.

1. Please send us an email with your order number and reason for return.
2. We will send you a return label by email.
3. Download and print the label, stick it on the packaging and take it to a shipping point.

Don't worry! It may take a while for the points from your purchase to appear on your balance, as they are only added after the order has been delivered.

To collect points, it is important that you are logged into your profile on bmeskin.com at the time of your purchase.

If the issue persists after your order has been delivered, or you have not received any rewards, please contact us at hi@bmeskin.com . Please include your order confirmation and account information, and we will be happy to assist you.

Log in to your B.me account on our website. In the “Skin Club” section you can view your collected points and choose your next reward.

If your balance is zero, it may be because you recently redeemed a reward. Don't worry! Those points will still count towards reaching your next level.

You earn 1 point for every €1 you spend, on both one-time purchases and subscriptions through bmeskin.com .

In addition, you can earn extra points by participating in exclusive activities, such as following us on social media or during your birthday. More information on how to collect points can be found on the "Skin Club" page in your account.

With an active subscription you automatically earn points with every order, while at the same time caring for your skin from within.

Once you have collected enough points, your rewards will be unlocked automatically. Visit the "Skin Club" page in your account to view available rewards. Click on the reward you want to redeem to receive a discount code.

• For one-time purchases : Add the discount code during checkout.
• For subscriptions : Use the discount code for your next order. Go to "My subscription" , click on "Manage" , and add the code under "Next purchase" .

Note: You can redeem a maximum of €25 discount per purchase.

No, the B.me Skin Club is currently only available for purchases via bmeskin.com . Products purchased in local stores are already cheaper than online. So the points are already indirectly included in the price.

Points are valid for 12 months from the date they are earned. It is a rolling system: points you earn remain available for 12 months, after which they expire if not used.

There is no annual reset; your balance is automatically updated based on the progression of points. Your membership level remains valid for one year from the date you achieved it.